Shipping

What it costs, how long it takes and what we do when something goes wrong in transit.

When it goes out

Orders placed before 2pm on a business day are packed the same day. Everything else goes the next business day. You get an email with a tracking number when the parcel leaves us, and that email is the moment your delivery estimate starts counting.

Delivery estimates

The times shown at checkout come from the carrier. They are estimates, not promises, and they exclude weekends and public holidays. We do not add a padding day to make ourselves look good, so a slow week looks slow.

If a parcel does not arrive

Tracking says delivered and it is not there: check with anyone else at the address and look where the carrier usually leaves things, then email us. We open a carrier trace, and if the trace fails we replace the order or refund it. You do not have to argue with the carrier; that is our job.

Tracking has not moved in five business days: email us and we will chase it.

Wrong address

We ship to the address you type. If you spot a mistake before the parcel goes out, email us immediately and we will fix it. Once it has shipped we cannot redirect it, and a parcel returned to us as undeliverable is refunded minus the postage we already paid.

Damage

Photograph the box and the contents before you unpack anything further, and email us within 7 days. Glass bottles occasionally lose an argument with a sorting machine; we replace them, we do not ask you to post the pieces back.

Questions

hello@example.com · (973) 555-0100